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Terms and Conditions

  • 1

    General:

    You must read these terms and conditions carefully and understand them before accessing or using the Site. By ordering a product, you acknowledge and agree that you have read and understood these terms and conditions. Any troubles understanding the text or meaning in these Terms and Conditions, feel free to Contact Us. Your access to and use of an order is strictly subject to these terms and conditions.

  • 2

    Acceptance or rejection by us of your order:

    Your order can be cancelled or rejected by us for any reason, especially if the requested product is not available, or if the price or product description on the site is flawed, or contains any error. Separate contracts must be agreed to when placing orders through the Site. Products will be supplied in that order to you in accordance with these terms and conditions. If an order placed through the site is rejected, you will be notify through Email or by Call; at the time you place the order or shortly after the orders are placed.

    (b) You can also select Guest Checkout option if you don’t want to register. In Guest checkout you only provide shipping information.

  • 3

    Dispatch & Delivery Times:

    Products leave our warehouse in 3-21 days after we receive complete payments and delivery time may vary depending on the customers' area and states. Deliveries will take place during business days i.e. Mondays to Fridays with the exception of public holidays. Possible delays in the delivery may occur due to changes in supply or circumstances beyond our control. If a delay occurs, kindly contact our Customer Service. We deliver products through Australia Post, Fastway Express and Direct Freight Express. Products are delivered to the front door at the address you mentioned when placing order. If no-one is available to receive the delivery of your order, our carrier (Australia Post) will leave a card so you can pick up your order from your local Post Office.

  • 4

    Cancellation of an order:

    Cancellations of any order may take place at any time if:
    (a) The products youve requested are out of stock.
    (b) The price or description of the product mentioned on the site is incorrect.

    (c) An order is placed in breach of these terms and conditions.

    (d) A fee amounting to the 20% of order amount will be deducted if order is cancelled due to change of mind after being processed. And if the parcel is already posted to you then, shiping fee will be also reimbursed.

    If you have not participated in an illegal activity that directly or indirectly breaches these terms and conditions, you will be charged accordingly. However, orders cancelled due to reasonable reasons will not be charged by the customer.

  • Fees and charges:

    We will, however, charge our customers on the following situations.
    (a) The mentioned cost of the product on the site.
    (b) Any delivery fees regarding your order.
    (c)Prices are subject to change anytime. Once an order is placed and accepted by us, the prices of the respective products will not be changed or altered in anyway by us.

  • 5

    Payment methods and Processing:

    We accept the following payment methods
    (i) Visa
    (ii) MasterCard
    (iii) PayPal
    (iv) Pay Offline (Transfer through bank account)
    For credit card payments you can use Eway on our site. Eway is secured gateway for credit card payments. You can also pay through PayPal with your credit card

    Please Note:

    (a) Credit Cards issued by banks apart from Australia are not accepted by us.
    (b)A delay in the processing of your order may take place due to the daily spending limit many debit and cheque cards have.
    (c)If a credit card payment is not successful, we will cancel your order and notify you of the dishonor.

  • 6
    Substitution or missing items in delivery:

    We will notify you of any product that is out of stock or temporarily unavailable from the products you ordered.
    The items missing from a package will be marked on the packing slip as out of stock and we will provide you with a choice of either a possible refund or delivery when in stock.
    You must contact Customer Service within 24 hours of delivery time during business hours, and ask regarding the missing items. Upon confirming about the missing item, we will (at your request): (i)Delivery only applicable when items are in stock.
    (ii)Give refunds on the respective missing item.

  • 7

    Credits and Refunds:

    Contact our Customer Service, within 24 hours of the delivery, if an item arrives damaged or broken. Refunds and replacements may be given in place of the damaged items. We may request a photo of the damaged/broken item, and the invoice issued to you for your order. The same applies for an item that is defective or not of acceptable quality
    (i) To customer's Pay Pal account.
    (ii) To customer's Bank account.
    (iii) To customer's Credit Card
    We do not issue cheques or any other instruments

  • 8

    Changes to our terms and conditions:

    Modifications or changes can be implemented at any time. If you continue the use of this site after the changes in the Terms and Conditions page, you agree to the changes in them.

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